About


Elithien

FAQ


  • Where is the store based?

    London, United Kingdom

  • How long will it take to receive my order?

    Orders are processed between 2-7 business days depending on when you place your order during my work week schedule. I normally ship my orders every Friday. Selecting tracked shipping makes Royal Mail faster, not me.

    COVID19 UPDATE: The current estimated shipping times during the pandemic are:

    UK: 1-4 working days
    EU/EEA: 2-3 weeks
    North America: 3-5 weeks
    Rest of the World: 3-10 weeks

  • Important Shipping Information

    Please make sure your address is correct before placing an order! I am not responsible for lost packages due to incorrect addresses.

    You will only be able to track your order through your purchases and through the email shipping notification if you have upgraded to tracked shipping.

  • Do you accept orders placed outside of the US?

    We ship worldwide!

  • What is Storenvy?

    This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

  • How do I pay for my order? Is it secure?

    The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

  • What if something is wrong with my order?

    If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.